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FREQUENTLY ASKED QUESTIONS


I’ve never been on your website. How do I buy tickets or make a donation?

To purchase subscriptions, single tickets or make a donation, you will need to register for an online account. For information on how to set up an account, visit www.mtc.mb.ca/login.

If you previously have registered for an account but forgot your login or password, you can have it sent to you at the e-mail address you provided or call the MTC Box Office for assistance.

 

What do you do with my email and information provided when setting up an online account?
The Royal Manitoba Theatre Centre does not lend, rent or sell its patron list to any organization or individual. MTC collects, uses, retains and discloses some personal information in order to complete and establish and serve you as a customer and to enhance the theatre-going experience as much as possible. MTC does occasionally contract third-party agencies to prepare mailings and conduct research on its behalf. A privacy protection clause is included in all contracts with such third parties to guarantee that they provide the same level of protection. For more information on MTC’s privacy policy, click here.
 

How much are tickets?
For information on subscription prices, click here. For prices on individual plays, please select the production you are interested in for more information and availability. Please note that some on sale dates are at different times in the season, so information may not be posted online until they become available.
 

Where can I park?
Metered parking is available on throughout the surrounding area of our theatres. There are also several parkades within walking distance. For a map of parking facilities in the area, click here
 

Do you have wheelchair seating?
The John Hirsch and Tom Hendry theatres are both fully accessible for wheelchair patrons. Please notify staff of your needs at the MTC Box Office when ordering your tickets. Sorry, wheelchair accessible seats are not available online at this time.
 

Do you offer hearing-assistance devices?
Sennheiser Infared Assisted Hearing Devices are available free of charge to all MTC patrons on a first-come, first-served basis. Limited number available; please see the House Manager upon arriving at the theatre. Each season, MTC also offers an ASL signed performance upon prior request. For more information, contact the MTC Box Office.
 

How do I pick up my tickets?
Please pick up your tickets from either the John Hirsch Mainstage (174 Market Avenue) or the Tom Hendry Warehouse (140 Rupert Avenue) Box Office at least 30 minutes prior to your performance start time.
 

What are your Box Office hours and phone number for tickets?
During the theatre season Box Office hours are Monday to Saturday, 9 am – 5pm. Summer hours are Monday – Friday, 9 am – 5pm.
 

The MTC Box Office is available by phone during these hours by calling 204-942-6537 or toll-free 1-877-446-4500.


The Box Office is closed on Sundays and holidays unless a performance is scheduled.  

John Hirsch Mainstage Box Office
174 Market Avenue
Winnipeg, MB  R3B 0P8
Phone: 204-942-6537 or toll-free 1-877-446-4500
E-mail:
boxoffice@mtc.mb.ca

Tom Hendry Warehouse Box Office
140 Rupert Avenue (at Lily Street)
Winnipeg, MB  R3B 0P8
Phone: 204-943-4849 or toll-free 1-877-446-4500
E-mail:
boxoffice@mtc.mb.ca


On performance days the Tom Hendry Warehouse Box Office opens 60 minutes prior to showtime and remains open until 15 minutes after showtime. The Box Office at the Tom Hendry Warehouse is closed on days when no performances are scheduled.
 

Why can’t I choose the 'Mail' option for my tickets?
If the performance you have selected is within 14 days of the date you booked, you cannot choose the ‘Mail’ option to receive your tickets. Within this period, we feel that you may not receive your tickets in time if we mail them and, to avoid inconvenience, we will hold your tickets at the box office for pick up before your performance.
 

Do I need ID to pick up my tickets?
To pick up your tickets you MUST bring a photo ID such as a driver’s license and the credit card used to purchase the tickets. No tickets will be released to you without presenting valid identification. There are no refunds for tickets not picked up.
 

*Proof of age may be requested by box office staff when booking subscriptions or our volunteer ushers. Seniors (65+) are only required to present identification once while High School, Gen-Next and Young Professionals (19-29) are required to present ID each year.
 

What if I cannot attend a performance that I have booked?
Please call the box office to inquire about whether an exchange to another date is possible as some subscription packages have different exchange policies. Priority subscriptions include *free exchanges to another performance of the same play available by phone, e-mail or in-person. Single tickets may be *exchanged to another performance of the same play for a $10.00/per ticket exchange fee.


*A $5.00 service charge for same-day exchanges and/or upgrade charge to higher-priced performance or seating section may apply.

 
Can I get a refund for unused tickets?
Tickets are non-refundable; however, subscribers may request a tax receipt for the value of unused subscription tickets by returning them to the box office at least 48 hours* prior to your scheduled performance. Please contact the box office at 204-942-6537.


*Canada Revenue Agency regulations state that MTC must have the opportunity to re-sell the ticket, and that tax receipts CANNOT be issued for missed performances, unused portions of ”Play Your Way” packages or additional casual tickets.

 

Can I change my performance date after booking?
Yes, but conditions do apply. You can change your reservation for a performance of the same show only and you must call or visit the box office before your original performance date. If you purchased single tickets, you will be charged a $10.00 exchange fee per ticket to change the date. Most season ticket holders receive free ticket exchange privileges. We cannot guarantee that seats will be available and it is highly likely that your seats will not be the same as your original booking. A $5.00 per ticket same day exchange fee is applicable to all tickets if the exchange is made on the same day as the original performance. Exchanges cannot be made for already-missed performances.
 

What if I lose my tickets?
We will replace lost tickets at no charge at the box office. We do require that you have proof of purchase. Call 204-942-6537 or visit our box office to have your tickets reprinted.
 

What does my ticket price include?
Subscriptions and tickets include a $1.50 CRF/per ticket (Capital Replacement Fund) designated for the maintenance of the building and equipment upgrades which are integral to your enjoyment of MTC performances. Advertised prices do not include GST unless otherwise indicated. All prices are the same regardless of whether you purchase your ticket online, by phone, or in person at our box office.
 

I have a group who would like to attend a show. How do I book tickets?
Currently our website will only book 8 tickets at a time to a show. For larger group bookings, please call Jennifer Cheslock, MTC Outreach Coordinator at 204-934-0304 for assistance, or email jcheslock@royalmtc.ca


For more information on group discounts and packages that may be available, please click here.

 

I’m a teacher and would like to book tickets for a large student group. How do I do this?
Each year MTC holds specially-priced Theatre For Young Audience performances for high school students. To book tickets for these performances or inquire about other discounts that may be available, please call Jennifer Cheslock, MTC Outreach Manager at 204-956-304 or email jcheslock@royalmtc.ca.

How do I print my tickets on my computer?
After the initial confirmation e-mail is sent, your tickets will be e-mailed to you as an attached PDF file in another e-mail. Save the attachment onto your computer. You now have your tickets stored and you can print them at anytime.

All you need is Adobe Reader ® (free) and a printer (any color or black & white ink-jet or laser printer with a resolution of 300 dpi or more is able to print tickets). At the event, your tickets will be scanned and you'll be admitted entry to the theatre. 
 

What are the benefits of printing my tickets on my computer?
You will receive your tickets immediately. There is no standing in box office lines or waiting for tickets by mail delivery. You can also print your tickets at your convenience.
 

Will this ticket be accepted for the event?
Yes. The ticket that comes out of your printer is a valid, legitimate ticket. Make sure you keep it in a safe place like you would cash or any other ticket. If any copies of the ticket are made, only the first scan of the barcode will be allowed entry. If more than one copy is scanned, the barcode scanner will alert the attendant that the ticket has already been used for that performance.
 

What if I experience problems?
If you have not received your tickets via e-mail or need assistance, please contact the MTC Box Office at 204-942-6537, toll-free 1-877-446-4500 or e-mail boxoffice@mtc.mb.ca. Simply explain the problem you encountered and we will help you with your order.

If you are experiencing problems with your PDF ticket at the performance, one of MTC's volunteer ushers or the House Manager on duty will be able to assist you.
 

Can I bring children?
We welcome guests of all ages, but acknowledge very young children can be disruptive to the performance and to other patrons. Children should be able to sit quietly throughout the performance. Children unable to do so, along with their accompanying adult, will be asked by an usher to leave the auditorium or may be asked not to attend the performance. Unless the programming is specific to children and family audiences, please use discretion in choosing to bring a child to a performance. Every patron, regardless of age, requires a ticket. Babes in arms are not permitted in the theatre.
 

What if I arrive after the performance has started?
Whenever possible, latecomers will be seated at the back of the theatre during appropriate intervals in the performance to avoid disturbing the actors and other audience members. Latecomers may move to their assigned seats during intermission. Please allow for ample time to park, and remember that there is often a line-up at the box office in the hour prior to show time.
 

Can I avoid the line-up at the bar during intermission?
Yes. Order and pay at the bar before the performance and your drink(s) will be waiting for you at intermission.
 

Can I book a taxi to pick me up when the show ends?
Taxi reservations may be made upon your arrival to the theatre. Please leave your name with the House Manager, who will be happy to contact the cab company of your choice.
 

How can I help support the Royal Manitoba Theatre Centre?
If you’ve ever been to an MTC production, you’ve already experienced the excitement of live theatre and understand our commitment to producing exceptional entertainment. What you may not know is your ticket only covers 48% of the cost of the production you see on our stages. Like many non-profit organizations, MTC has relied on the generous support of donors since 1957 to help us continue to produce great theatre at affordable prices.

Please consider making a donation today. You can donate online as part of your ticket purchase, as a separate transaction, or by contacting our Development office at (204) 956-1340.
 

What if I have more questions?
Call our box office at 204-942-6537, look online at the various menu options, or drop by our box office during the hours listed above.
 


Gentle Reminders

Latecomers: Latecomers will be seated at the discretion of the House Manager.


Courtesy to others: Talking, candy wrappers and coughing are distracting to fellow patrons and actors. We ask each patron to please keep noise to a minimum during a performance. Thank you for your cooperation.


Scents and Allergies: A number of MTC patrons have expressed concerns regarding medical reactions caused by scented products, so much so that they can’t enjoy the show. Please consider others before using items such as colognes, perfumes and hairspray. Your thoughtfulness is appreciated.


Prohibited: The use of cameras and recording devices is strictly prohibited. Pagers and cellular phones must be turned off. To be contacted in an emergency, leave your name and seat number with the House Manager.


Warnings: On occasion, MTC’s productions may contain script-specific smoking of non-tobacco products, special effects and language/content warnings. For more information, please refer to the production pages on the website.


Subscriber Membership: Any person in whose name season tickets for either the John Hirsch or Tom Hendry theatres have been purchased shall be a member of the Centre for one year, commencing on the date payment has been received for that season’s tickets.


Feedback
We welcome all comments about our productions and suggestions on how we may be able to further enhance your theatre experience.

Please contact MTC’s Administration Office at 204-956-1340 if you have suggestions on how we can serve you better.

Please direct your correspondence to:

Royal Manitoba Theatre Centre
174 Market Avenue
Winnipeg, MB  R3B 0P8
Email:
boxoffice@mtc.mb.ca   


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